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Frequently Asked Questions
What is AI Lead Generation?
LeadLinx uses advanced AI to scan platforms like Reddit to find highly relevant leads based on your specific keywords and criteria, saving you hours of manual prospecting.
How are credits consumed?
Each lead successfully extracted and classified by our AI consumes one credit. Failed searches or leads that don't meet our minimum quality threshold do not consume credits.
What is the minimum quality score for leads?
We only display and charge credits for leads that score 8/10 or above on our intent classification scale, ensuring you only get high-intent prospects.
Which payment gateway do you use?
We use a secure, PCI-DSS compliant third-party payment gateway to process all payments. We do not store your credit card information on our servers.
What is your refund policy?
We offer a 7-day refund policy for unused subscription credits. If you are not satisfied, please open a support ticket from your dashboard within 7 days of purchase to request a full refund.
How do subscription renewals work?
Subscriptions are billed on a recurring monthly basis via our payment processor. You can easily manage or cancel your subscription directly from your account dashboard.
What happens if an extraction job fails?
If a background extraction job fails due to a server error or platform rate limit, no credits are deducted from your account. You will be notified to try the search again later.
Is my data secure?
Yes, we implement strict security measures. All data is encrypted in transit and at rest, and our payment processor is fully PCI-DSS compliant.
Can I change my keywords during an active search?
Once a background search is initiated, the keywords for that specific job cannot be changed. However, you can start a new search with updated keywords at any time.
How quickly do you respond to support tickets?
I aim to respond to all inquiries within 24 hours during standard business days, and prioritize technical issues related to extraction failures.