Refund Policy

1. Overview

This policy explains when a refund is available for a LeadLinx subscription, how to request one, and how long it takes. It applies to every paid plan on leadlinx.co. Payments are processed by our payment provider, acting as merchant of record for all orders — they handle the payment transaction itself, and we handle the product and your account. If anything below conflicts with your payment provider's own published policy for a specific transaction, their policy governs that transaction.

2. Subscription Credits Are Consumed Digital Goods

3. Cancelling a Subscription

You can cancel auto-renewal at any time from your account settings. Cancelling stops future billing — it does not trigger a refund for the current billing period. You keep access to your plan and any remaining unused credits for the rest of the period you've already paid for; your account then moves to the Free plan at the next renewal date rather than being cut off immediately.

4. When a Refund Is Available

We do issue refunds in these situations:

• Duplicate charge — you were charged twice for the same billing period due to a checkout or system error.
• Billing error — you were charged the wrong amount, or charged after a cancellation that should have taken effect.
• Failure to deliver — a paid feature was materially unavailable and we were unable to fix it within a reasonable time.
• First 7 days — if you upgraded to a paid plan and genuinely have not used the credits it granted, contact us within 7 days of the charge and we will refund it in full.

Outside of these cases — including simply changing your mind after using credits, or forgetting to cancel before a renewal — the charge is treated as final, consistent with Section 2 above.

5. How to Request a Refund

Contact us through the contact page with your account email and the reason for the request. We review every request individually and respond within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

If something looks wrong on your bill, please reach out to us first — most issues are resolved faster this way than through your bank. Filing a chargeback without contacting us first, for a charge that was authorized and accurately reflects your plan, may result in your account being suspended while the dispute is investigated.

7. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above reflects the most recent revision. Continued use of a paid plan after a change constitutes acceptance of the updated policy.